Citizen Charter

This charter seeks to provide a framework which enables our users to know:

What services are available in this hospital:
The quality of services they are entitled to:
That means through which complaints regarding denial or poor quality of services will be redressed.
Rate list of radiology tests conducted by M/s Mahajan Imaging at Sports Injury Centre (SIC)
Rate list of pathology tests conducted by M/s Khanna Pathcare Pvt. Ltd. at Sports Injury Centre (SIC)
Patient complaints:

Public grievance mechanism at safdarjung hospital

Financial assistance provided to BPL patients

OPD Services - Citizens Charter
Public Grievance Redressed Cell - Citizens Charter:
Public grievance mechanism at safdarjung hospital

Safdarjung Hospital is situated on Ring Road ( New Delhi-29) near AIIMS Flyover and opposite AIIMS ( at crossing of Ring Road and Aurobindo Marg )

Nearby areas are:

Safdarjung Tomb and Flyover
R.K.Puram and Moti Bagh Gurudwara
Green Park
South Extension
Dilli Haat
Ansari Nagar

This counter is functioning round the clock.
Ayushman Bharat Window.
Two staff members are on duty on two different windows.
One window is inclusively for giving patient related information especially of indoor patients.
The other window is for processing indoor admission case sheet and issue of attendance pass.
Location Guide Maps have been put up at various places in this hospital.
Smaller Sketch Maps are available at the Reception.* Color coded guidelines and directional sign boards are fixed at strategic points for guidance.
Telephone enquires can be made over telephone nos. 26707361, 26761228

This Department often called "the face of the hospital" is one of the busiest departments of the hospital and caters to about 800 patients per day. It receives patients from various parts of Delhi either directly or referred from different hospitals. Patient from neighbouring states and from other states as far as from Assam, Bihar & Jharkhand attend the casualty to get further care in various speciality departments.

The Police jurisidiction of Safdarjung Hospital is SOUTH WEST DISTRICT.

Safdarjung Casualty was earlier housed in the Old Cardiology barracks, near gate no.2 of the hospital. It is now located in the NEW EMERGENCY BLOCK(NEB) near GATE No. 5 on Ring Road.

Administrative Staff:

Dr. Krishan Kumar, I/c-NEB
Dr. Surinder Kumar, Nodal Officer-NEB

* About New Emergency Block (NEB)

The success of this charter depends on the support we receive from our users.
Please try to appreciate the various constraints under which the hospital is functioning.
On an average more than 18 lakhs patients attend the OPD annually and more than 2.5 lakhs patients are attended annually in casualty and emergency wards.
Please do not cause inconvenience to other patients.
Please help us in keeping the hospital and its surroundings neat and clean.
Please use the facilities of this hospital with care.
Beware of touts.
The hospital is a “No Smoking Zone” and smoking here is a punishable offence.
Please refrain from demanding undue favors from the staff and officials as it encourages corruption.
Please provide useful feedback and constructive suggestions. These may be addressed to the Medical Superintendent of the hospital.